We understand that everyone’s routine is disrupted at the moment, therefore we are temporarily extending our change of mind period from 28 days of date of purchase to 28 days from re-opening after any closedown period provided that: :
- Items are in their original packaging
- Items are in a condition suitable for resale
- You have your tax invoice as Proof of Purchase
* All other conditions of the Change of Mind policy remain unchanged
Our Change of Mind Policy is in addition to any rights you may have under a manufacturer’s warranty or statute and does not apply to lay-bys, customer orders, mattresses/bases, underwear, swimwear, hosiery, jewellery, quilts or pillows or mattress protection items (mattress protectors, mattress underlays and mattress toppers).
We will refund using your original payment method.
Follow the instructions through our return portal here
You can now book your returns online!
Simply print your reply-paid label and post it to us.
If you cannot print at home, visit a participating post office with your tax invoice & ID and have it printed in-store. Please include your tax invoice with your parcel return.
Visit our Post Office locator to search for your nearest outlet offering Print at Post.